Logo Julián Martín Dorado

PREPARATION AND SHIPPING

Comprando ON LINE con la misma seguridad que si vinieran directamente a nuestra tienda de Guijuelo.

Buying ON LINE with the same security as if you came directly to our shop in Guijuelo.

From Julián Martín our aim is that your On-Line order is treated with the same security and care as if it were placed directly in our shop in Guijuelo (see our commitment to quality and service).

All the orders are being sent by SEUR and the delivery time is 48 / 72 hours (working days) from the date of the order.

INTERNATIONAL ORDERS

Currently, we accept orders coming from the following countries:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Hungary, Ireland, Italy, Letonia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, San Marino, Sweden, Switzerland.

Shipping costs depend on the country and the weight of the order. You can check the exact cost at the time of placing the order.

The promotion of free shipping costs from 90 euros is not applicable.

SECURE PAYMENT

100% secure payment by credit card

Thank you for trusting our brand and our products. At JULIÁN MARTÍN we try to make your shopping experience with us as satisfactory as possible.

See our commitment to quality and service.

At Julian Martin we have 3 payment systems.

Payment methods

Credit card (Visa or Mastercard): Our online shop is a secure commerce. We have the highest level of security possible to ensure at all times that your data / payments are 100% secure. 

American Express: We also offer the option of purchasing with this type of card.
Bank transfer: The application allows you to pay by bank transfer.
PayPal: If you choose to pay with PayPal, you will be redirected to PayPal so you can pay with your PayPal account or with your debit or credit card quickly and securely, without sharing financial information.
If you prefer, you can pay by phone directly with our physical shop (see additional information).

How does payment by credit card work?

The information required to process credit card payments is as follows:

Credit card number
Expiry date

CVV2 code for Visa and CVC2 for Master Card (three-digit security code printed on the back of credit cards).

Once the order has been confirmed, the payment is processed.

What to do if you have problems paying with your card?

The Julián Martín on-line shop is a secure commerce, so the card issuer may ask for additional information to that provided.

In case you do not have the requested data with our physical shop via telephone 923 581 151 or email tienda@julianmartin.es to place the order.

What is the next step?

Once the payment has been processed, you will receive an email confirming the order, which will include all the details. If you do not receive the email within one hour, please contact us by telephone on 923 581 151 or email tienda@julianmartin.es.

Our commitment to quality and service

Commitment: 100% Satisfaction looking for a lasting relationship

Julián Martín Sánchez (President and Managing Director of the Julián Martín Group):

“Our aim is to reach the end consumer and increase the recognition of our products and our company, all with the same level of quality that our professional customers already know, taking care and selecting the product to the maximum. We want them to be very satisfied and to count on us on a recurring basis for their purchases of Iberian products”.

We can sustain this commitment based on the following facts:

1. We are manufacturers, a family business and we have been manufacturing in Guijuelo since 1933.

2. We are 100% specialised in products derived from the Iberian pig (only Iberian products).

3. We conserve our traditional manufacturing systems (cellars and open air drying rooms, natural salting…).

4. Important clients such as El Corte Ingles (we have been with them for 40 years) or the Oter Restaurant Group (El Barril) are our guarantee, 90% of our professional clients have been with us for more than 20 years.

5. We select specific products for the physical shop and the On-Line shop for our direct sales to the end consumer.

6. We have been the first to open our factories of Iberian Hams of Guijuelo www.jamonturismo.com so that if you wish you can see how we work and the reality of our company.

We will do everything possible to ensure that the Iberian products sent from our factory are 100% satisfactory, in case of the slightest problem please contact us tienda@julianmartin.es or by calling 923 581 151 to resolve (free of charge for you) the incident immediately.

COMMITMENT TO QUALITY AND SERVICE

Julián Martín Quality Commitment

Julián Martín Sánchez (President and Managing Director of the Julián Martín Group):

“Our aim is to reach the end consumer and increase the recognition of our products and our company, all with the same level of quality that our professional customers already know, taking care and selecting the product to the maximum. We want them to be very satisfied and to count on us on a recurring basis for their purchases of Iberian products”.

We can sustain this commitment based on the following facts:

1. We are manufacturers, a family business and we have been manufacturing in Guijuelo since 1933.

2. We are 100% specialised in products derived from the Iberian pig (only Iberian products).

3. We conserve our traditional manufacturing systems (cellars and open air drying rooms, natural salting…).

4. Important clients such as El Corte Ingles (we have been with them for 40 years) or the Oter Restaurant Group (El Barril) are our guarantee, 90% of our professional clients have been with us for more than 20 years.

5. We select specific products for the physical shop and the On-Line shop for our direct sales to the end consumer.

6. We have been the first to open our factories of Iberian Hams of Guijuelo www.jamonturismo.com so that if you wish you can see how we work and the reality of our company.

We will do everything possible to ensure that the Iberian products sent from our factory are 100% satisfactory, in case of the slightest problem please contact us tienda@julianmartin.es or by calling 923 581 151 to resolve (free of charge for you) the incident immediately.

USE AND CONTRACTING

General terms and conditions

www.tiendajulianmartin.es

The purpose of these General Conditions is to regulate the conditions of use and contracting of the website “http://www.tiendajulianmartin.es/” (hereinafter “the website”), whose owner is JULIAN MARTIN S.A.. (hereinafter, JULIAN MARTIN), with CIF A37051448.

1. Conditions of access. 
“The purpose of this website is to offer information and market products related to gastronomy. The use of the website implies full acceptance by the user of these conditions, so if you do not agree you should refrain from using the website and the services offered on it. JULIAN MARTIN reserves the right to make the modifications it deems appropriate, being able to modify, delete and include, unilaterally and without prior notice, new content and/or services, as well as the way in which they are presented and located and the conditions of use of the website”.

The User accepts that access to and use of the website and the contents included therein takes place freely and consciously, under his or her exclusive responsibility, and consequently undertakes to:
Not to use the website to carry out activities contrary to the law, morality and public order in general, and to use it lawfully and honestly in accordance with these General Conditions; as well as to refrain from any act that could
Not to manipulate or alter any content of the website without the express written consent of its owner. Any alteration, modification or manipulation without the consent of the owner, exempts the latter from any liability whatsoever with respect to the content of the website.
Not to reproduce, copy, distribute, publicly communicate, transform or modify the contents, unless with the mandatory authorisation of the owner of the corresponding rights or unless it is legally permitted to do so; as well as not to remove, delete, modify or modify the contents of the website without the express written consent of the owner of the rights.
Not to introduce or disseminate on the website data programmes (viruses or any type of harmful software) that could cause damage to the website.

“JULIAN MARTIN does not guarantee the availability and continuity of the website and is not responsible for any damages that may occur, or technical defects, including viruses or other harmful elements, whatever the nature, arising from the use of the information and materials contained on the web”.

2. Use of cookies. 
In order to provide a better service, the website may store small information files called cookies in the User’s computer, used for the correct functioning of some of the services offered, in particular the “cookies” service.

3. Responsibilities.
The User will be liable for damages of any nature that JULIAN MARTIN or any third party may suffer as a result of a breach of any of the obligations to which it is subject by these General Conditions.

4. Intellectual and Industrial Property. 
“The User acknowledges that all the contents of the website and, specifically, all the information and materials, the structure, selection, arrangement and provision of its contents, programmes and development of applications used in relation to them, are protected by intellectual and industrial property rights owned by the owner of the website or, where appropriate, by third parties”.
In no case shall access to them or their use by the User imply any kind of waiver, transfer or total or partial transfer of such rights, or confer any right of use, alteration, exploitation, reproduction, distribution or public communication of such content without the prior and express authorisation specifically granted for that purpose by JULIAN MARTIN or the third party owner of the rights affected.

All trademarks, trade names or logos displayed on this page are the property of JULIAN MARTIN and/or third party companies. It is forbidden to use them or permanently download, copy or distribute them by any means without the mandatory consent of their owner.

In the event that any User or third party considers that any of the contents has been introduced on the website in violation of their Intellectual or Industrial Property rights, they must send a notification to JULIAN MARTIN identifying themselves and, where appropriate, the holder of the intellectual or industrial property rights allegedly infringed, providing title or accreditation of the representation of the aforementioned rights.

5. Data protection.
JULIAN MARTIN informs you, in accordance with the provisions of Law 15/1999 on the Protection of Personal Data, that the personal data provided through the registration form on the website will be incorporated into an automated file in order to manage the services offered by the website to registered users and process purchases made, as well as to send commercial communications about our product offerings by various means, including electronic. If you do not wish to receive commercial communications, please tick the box provided for this purpose on the registration form. If you make a purchase without registering, the personal data will be used exclusively for the processing of the purchase made. In both cases, the personal data marked with [*] are necessary for the completion of the user’s registration.

If you use the contact form, we inform you that your personal data will be automatically processed for the purpose of replying to your comment.

In order to exercise your rights of access, rectification, cancellation and opposition, you should contact the person responsible for the file, JULIAN MARTIN, at the following address: Ctra. de Campillo, nº 68, 37770 Guijuelo (Salamanca) or by e-mail tienda@julianmartin.es.

6.1 Purchase procedure. 
To make the first purchase of the products offered on the website, you can become a registered user of the same, through the form provided for the purpose. On subsequent occasions, it will be sufficient to identify yourself as a registered user to proceed with the purchase. The processing of the personal data provided will be in accordance with the provisions of clause 5 of these General Conditions, and the User undertakes to provide this information truthfully and completely. The data may be modified by the registered user at any time through the “my account” section of the website.

To complete the purchase, the User must add the desired products to their shopping basket and click on the “checkout” button when their order is complete. Then you can indicate your shipping address and, where appropriate, the method of payment and shipping.

JULIAN MARTIN reserves the right to modify the commercial offer presented on the website (regarding products, prices, promotions and other conditions) at any time.

JULIAN MARTIN will make every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time there is an error of this type, it will be corrected immediately. If, there is a typographical error in any of the information relating to our products, a customer has made a purchase decision based on that error, JULIAN MARTIN will inform the customer of the error, with the customer having the option to cancel the purchase without any cost on their part or adhere to the conditions and / or price again communicated. The photographs shown of the products are merely indicative, and there may be non-significant variations with respect to the actual appearance of the product.

6.2. Prices and method of payment. 
The prices of the products offered on the website include Value Added Tax (VAT).
The products purchased must be paid by bank card or via PayPal, with secure data transmission.

6.3. Shipping method and cost. 
JULIAN MARTIN sends orders to its customers through express transport companies of recognized solvency. The date of delivery to the User’s home will depend on the availability of the chosen product and the shipping area. Under normal conditions, and unless otherwise indicated by JULIAN MARTIN, the delivery time will be 3/4 days for Spain (peninsula).
Transport 9,80 Euros per shipment, regardless of the weight of the shipment (Peninsula except Balearic Islands, Canary Islands, Ceuta and Melilla).

6.4. Right of withdrawal. 
In accordance with the provisions of Law 7/1996, on the Regulation of Retail Trade, the buyer has a period of 7 working days, counted from receipt of the product, to withdraw from the contract without the need to indicate the reasons. It is an essential requirement that both the packaging and the product are in perfect condition, have not been tampered with, do not present defects or deterioration due to external events or other circumstances that result in the impairment of the product, especially the opening of the container. The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued to JULIAN MARTIN.
To exercise your right of withdrawal, the Customer must contact JULIAN MARTIN, through the address tienda@julianmartin.es. In the event that the return proceeds, JULIAN MARTIN will indicate the procedure for the same and after verifying that the good has not suffered damage and meets the conditions described in the preceding paragraph, will make the refund of the amount paid for the product, by the same means by which the payment was made. The costs derived from the return shall be borne by the buyer, as established in Law 7/1996.

7. Confidentiality. 
All information that either party communicates or provides to the other or to which either party has access will be considered confidential and may not be disclosed, shown, reproduced, copied, discussed with third parties, or used by either party for purposes other than those for which it was communicated.

8. Applicable law and jurisdiction. 
These General Conditions shall be governed by the provisions of Spanish law. For any questions that may arise between the parties in relation to the interpretation and execution of this document, both parties expressly agree to the jurisdiction of the Courts and Tribunals of Salamanca, renouncing any other jurisdiction that may correspond to them.

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